Privacy Policy
Effective Date: October 15, 2026 • Last Updated: October 15, 2026
1. Introduction
Welcome to Parkoto.com ("Parkoto", "we", "our", or "us"). We provide an independent automated parking slot reservation and coordination service. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, store, and disclose information when you visit or use parkoto.com.
2. Information We Collect
When you use our reservation platform, we may collect the following categories of information:
- Guest Contact Details: Full name, email address, mobile telephone number, and preferred messaging platform (e.g., WhatsApp, Messenger).
- Vehicle & Booking Details: Vehicle plate number, vehicle brand/model, vehicle color, requested parking slot location, check-in and check-out dates/times.
- Payment Verification Data: Transaction reference numbers and payment receipt screenshots uploaded to verify booking payments.
- Technical Data: IP address, device type, browser information, and access timestamps to ensure platform security and prevent spam or abusive booking activity.
3. How We Use Your Information
We process your data strictly for legitimate operational purposes, including:
- Securing and allocating parking slots in our reservation schedule.
- Generating pre-authorization and gate entry documentation for building security and Property Management Office (PMO) concierges.
- Sending automated transactional notifications (reservation confirmation, payment reminder, check-in access instructions, and check-out reminders) via email and SMS.
- Providing responsive customer support for active reservations.
4. Google API User Data & Gmail Services Disclosure
Google API Limited Use Compliance Statement
If you authenticate or interact with Parkoto.com through Google OAuth or Google APIs (including Gmail API integration for administrative notifications):
"Parkoto's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements."
- No Generalized AI Training: Google API user data is never used to train, develop, or improve generalized artificial intelligence (AI) or machine learning (ML) models.
- Strict Transactional Usage: Gmail API permissions are utilized solely for sending critical booking confirmations, entry gate passes, payment receipts, and customer support correspondence.
- No Third-Party Advertising: We never sell, rent, or transfer your Google user data to advertisers or data brokers.
- Human Access Restrictions: Human employees or administrators cannot read your personal emails or Google data unless explicitly required for technical debugging authorized by you or mandated by law.
5. Data Security & Retention
We implement industry-standard encryption, strict database access controls, and secure socket layer (HTTPS/TLS) technology to safeguard your personal details and payment proofs. Information is retained only as long as necessary to fulfill active bookings, maintain accounting audit compliance, or resolve dispute requests.
6. Your Rights & Choices
You have the right to request access to your personal booking data, request corrections to vehicle details, or request full deletion of your contact profile upon completion of your reservation stay. You may also revoke Google OAuth permissions at any time via your Google Account Security Settings.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our support team: